Complaint: An expression of dissatisfaction by a person, group, institution or organization about an unsatisfactory or unacceptable situation, including an act or omission or about the standard of service.
| Revenues HelpDesk | For enquiries or complaints regarding revenues processes and procedures. | Email/Telephone |
Revenues enquiries- helpdesk.revenues@addisababarevenuesbureau.gov.et Revenues Complaints- complaintscbc@addisababarevenuesbureau.gov.et Telephone Contact- 0115575748, 0115575748 |
| Service Complaints | service requests that have gone beyond stipulated timeline or complaints. | Walk in/Face to Face | Walk in to any of AARB offices citywide to lodge a complaint |
| Legislative Complaints | Complaints against Tax and acts of parliament. | Email at info@aarevenuesbureau.gov.et | |
| Staff Complaints | Complaints against KRA staff by KRA stakeholders | Telephone | Dial: 0115575748 or the call centre 7075 |
| Whistleblowing | Complaints relating to cases of corruption and other tax related malpractices – https://aarevenuesbureau.gov.et/welcome/ | Social Media | Send us a Direct Message on Twitter or Facebook. |
| Others | Complaints related to General issues e.g. Facilities, Infrastructure procurement etc. | Twitter: https://twitter.com/RevenuersA | |
| https://www.facebook.com/AACGRA.info/ |