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Complaints and Information Centre

Classification of Complaints & Complaints Reporting Channels

Complaint: An expression of dissatisfaction by a person, group, institution or organization about an unsatisfactory or unacceptable situation, including an act or omission or about the standard of service.

Revenues HelpDesk For enquiries or complaints regarding revenues processes and procedures. Email/Telephone

Revenues enquiries-

Revenues Complaints-

Telephone Contact- 0115575748, 0115575748

Service Complaints service requests that have gone beyond stipulated timeline or complaints. Walk in/Face to Face Walk in to any of AARB offices citywide to lodge a complaint
Legislative Complaints Complaints against Tax and acts of parliament. Email Email at
Staff Complaints Complaints against KRA staff by KRA stakeholders Telephone Dial: 0115575748 or the call centre 7075
Whistleblowing Complaints relating to cases of corruption and other tax related malpractices –  Social Media Send us a Direct Message on Twitter or Facebook.
Others Complaints related to General issues e.g. Facilities, Infrastructure procurement etc. Twitter: